Scope of this policy
This policy applies to purchases made for Vibon digital services when Vibon is responsible for the transaction. Purchases processed by an app store, payment provider, or another third party may also be subject to that provider's refund rules and request process.
Nothing in this policy limits non-waivable consumer rights under the law that applies to you.
When a purchase may be reviewed
A request may be reviewed when a charge appears duplicated, a purchase was not authorized, a technical failure prevented delivery, or the transaction does not match the service shown at checkout.
Approval is not automatic. The review may consider transaction records, whether digital items were delivered or used, account activity, prior refunds, and evidence of payment abuse or fraud.
- Duplicate or incorrect charges.
- A verified unauthorized transaction.
- A technical delivery failure that support could not resolve.
- A refund right required by applicable law.
Digital items and completed services
Digital items or services that have already been delivered, consumed, transferred, or substantially used may not be refundable unless applicable law requires otherwise. A change of mind alone may not qualify after use has begun.
Promotional credits, complimentary items, and non-cash rewards generally have no cash value and are not exchanged for money.
Purchases through another provider
If Apple, Google, a card wallet, or another payment provider processed the purchase, that provider may control the refund decision. Follow the receipt or transaction record to identify the correct request channel.
Vibon can help identify the purchase context, but it cannot guarantee or override a decision made by an independent payment provider.
How to request a review
Open the Contact Us page and provide the account identifier, transaction ID, purchase date, amount, payment channel, and a short explanation. Screenshots should hide unrelated financial details.
Processing time depends on the payment channel and the complexity of the review. If a refund is approved, the payment provider may need additional time to return funds to the original method.